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| FAQs: PeoplePC Unlimited | |
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| PeoplePC Unlimited | ||
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| Q. | |
What do I get with PeoplePC Unlimited |
| A. | |
PeoplePC Unlimited includes: - Unlimited Internet access - Internet Call Waiting - Pop-up Blocker™ - Virus Blocker - Smart Dialer technology for fast, reliable connections - More local access numbers than the "big" guys - Free email technical support - 2 email addresses with spam controls and up to 100MB of storage each - send and receive up to 10MB file attachments - Outlook Express/POP3 access - WebMail - access email from anywhere with a connection - Instant Message Center with AOL, MSN and other IMs |
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| Q. | |
What are the minimum system requirements that my computer must have? |
| A. | |
To get the optimum results from this software, your computer must meet the following minimum system requirements: Computer/processor Operating system Browser Memory Hard drive space Mouse Modem Video |
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| Q. | |
What is the Smart Dialer? |
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Our Smart Dialer makes it easy for you to choose multiple access numbers and then it selects a fast, reliable connection each time you log on. Just enter your area code and then select from the list of available cities or even select individual numbers within that city. |
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| Q. | |
What do you mean by "unlimited Internet access"? |
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This means that there is no limit to the amount of time you can spend online with your PeoplePC Unlimited Internet access account. As when using any Internet service, you may incur phone charges for the use of PeoplePC Unlimited access numbers depending on your location and local calling plan. Please check with your local phone company to make sure that the access numbers you select from the PeoplePC Unlimited list are local call for your calling area. |
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| Q. | |
What are my payment options for PeoplePC Unlimited? |
| A. | |
Pay for PeoplePC Unlimited Internet access by direct debit from your checking account (monthly payment plans only) or with a valid credit card. PeoplePC accepts Visa, MasterCard, American Express or Discover. |
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| Q. | |
How will my computer change? |
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For your convenience, this software installs the latest version of Internet Explorer and transfers all your bookmarks from your previous browser. Additionally it will place a PeoplePC Unlimited icon on your desktop so you can access the Internet with just one click. |
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| Q. | |
Can I cancel once I become a PeoplePC Unlimited member? |
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Yes, you may cancel your service by calling our Customer Service department at 1-888-587-9669. Customer Service is available Monday Friday, 9:00 am 9:00 pm EST. Please note: if you pre-pay, you will not be able to cancel your membership after your free trial period. |
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| General Internet Access Questions | ||
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Which network provides my Internet access? |
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Our unlimited Internet access is provided by top-tier Internet Service Providers (ISPs). |
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| Q. | |
Will I pay toll charges? |
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Most U.S households can dial up via a charge-free telephone number. (Click here to check for Internet access numbers in your state.) To find your Internet access numbers, confirm the numbers we give you with your local telephone company. If you do find that you must pay charges to use the Internet through us, check back often as our network is expanding rapidly towards full coverage of the United States. |
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| Q. | |
Should I install another telephone line? |
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It is not necessary to have more than one phone line to access the Internet from your home. Keeping in mind that your main line will be busy while you are online, you may want to consider whether you'd prefer to use a voicemail service that will pick up automatically when you are online, or to install a second phone line. Please note that you are solely responsible for any and all charges associated with installing a second phone line. |
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| Q. | |
Will I get a busy signal when I try to dial in? |
| A. | |
Our Internet Service Providers work hard to keep busy signals to a minimum. Making sure our network performance is always excellent is a top priority and we are constantly pursuing new ways to build out our capacity. |
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| Q. | |
What does PeoplePC Unlimited do about "spam"? |
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"Spam," commercial email you don't want and didn't ask for, can be a real headache for people with email. We stop spam by deleting it before it gets to you, using a technique called server-level filtering. Our powerful filters automatically screen incoming messages for telltale signs of spam in transmission protocols and message headers. As a result, messages identified as spam are blocked before they reach your inbox. A staff of email security experts is dedicated to preventing spam and other forms of email abuse. In constant contact with experts around the world, this team regularly monitors the network for suspicious activity, while continuing to develop new prevention techniques. |
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| Q. | |
Can I still use AOL? |
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Yes, but you will be missing out on great benefits. AOL has a billing option called BYOA that lets you access its services through your own Internet Service Provider. Current AOL users can find out more about this service under the AOL keyword "billing." And don't let your Instant Messenger service keep you from coming to us because you can still use that too. |
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| Q. | |
Can I change my Internet access number after registering as a member? |
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Yes. Here's how: 1. Click on the 'PeoplePC Unlimited' icon on your desktop. 2. Click 'Modify this location' on your Dialer. 3. Follow the Dialer Wizard steps. Select as many local numbers as possible so that we can dial the best number for you. Remember to check with your phone company to verify that you won't be charged for the numbers you are adding. |
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| Q. | |
Can I use my Internet access account to dial into my office or other networks? |
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Yes. Your membership comes with standard dial-up software. |
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| Q. | |
What should I do to keep my kids from seeing Internet sites that might not be appropriate for them? |
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The best way to protect kids on the Internet and to teach them to be smart Internet users is to spend time with them when they are online. Use the Internet together. Talk about all the educational resources, entertainment, and global information the Internet has to offer. It is also extra smart for families to keep their computers in an open area where adults can observe and converse with kids as they surf the Internet. If you are interested in installing software that restricts the sites your kids can visit, a variety of products are available for sale online and at your local software retailer. |
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