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Simultaneous Usage Policy Your PeoplePC Unlimited or Security Plus dial-up account offers you virtually unlimited access to the Internet from one computer at a time. If you occasionally need to get your mail or browse the Internet at the same time, you can do that too (“Simultaneous Usage”). PeoplePC charges subscribers (“Members”) a small fee for Simultaneous Use —$1.00 per hour, prorated to the minute. Frequently Asked Questions: Simultaneous Usage 1. When does Simultaneous Usage occur? Simultaneous Usage occurs when two or more computers using ONE PeoplePC Internet access account are hooked up to PeoplePC at the same time. 2. What are some of the most common ways that Simultaneous Usage occurs? If you sometimes use more than one computer to collect your mail or browse the Internet, you are at risk for Simultaneous Usage. Be certain that you disconnect from PeoplePC each time you leave your computer or are not actively using your connection. Some programs might check for mail automatically if your computer is not shut down. For example, if you leave your computer on at work with your PeoplePC email program open, and then you go home and look something up on the Internet through your PeoplePC Unlimited or Security Plus account, that could cause Simultaneous Usage. If you use your PeoplePC account from your laptop computer while you travel, and someone in your family continues to access the Internet regularly from your home computer, that could cause Simultaneous Usage too. If you have more than one computer in your house, it is very easy for family members to cause Simultaneous Usage unintentionally. To avoid these charges, you will want to be certain that no one else in your household or office is using your account at the same time you are. Always keep your password safe and private. 3. Do the multiple email addresses that come with my PeoplePC subscription entitle me and my family to get mail from PeoplePC and use the Internet from several different locations? Most PeoplePC access plans come with multiple email addresses, each with its own Personal Start Page, webspace, and preferences—but these are for use with one PeoplePC Internet access account which means that only one person may dial in to the Internet and access your account at any one time. If family members typically use separate computers, you will need to be especially certain that two people or more are not logged in to PeoplePC at the same time. If it is important to you to avoid charges, you will want to take turns using the Internet or get separate PeoplePC access accounts. 4. Will PeoplePC ever bill my account without telling me first? Yes. PeoplePC does not send warnings about Simultaneous Usage, so the first time you learn about Simultaneous Usage activity on your account might be when you receive your monthly bill. PeoplePC charges $1.00 per hour for Simultaneous Usage, prorated to the minute, through the end of each monthly billing cycle. 5. Is there any way to avoid Simultaneous Usage charges? To avoid Simultaneous Usage charges, just be certain you are never logged on to the Internet from more than one computer at a time. However, if you are someone who often needs to use the Internet from two different places (say, work and home, or upstairs and downstairs), you might be able to save money by purchasing one or more additional PeoplePC accounts. To discuss this option, or to order your additional accounts today, please call us at 1-877-947-3327. 6. How will I know how often I have engaged in Simultaneous Usage? Can I keep track of my usage? PeoplePC does not have a system that will allow you to keep track of your own Simultaneous Usage on a minute-by-minute basis. 7. Can a PeoplePC DSL modem accumulate Simultaneous Usage charges? Since DSL accounts are "always on," PeoplePC handles Simultaneous Usage a little differently for Members with PeoplePC DSL Internet accounts. A Member’s primary connection via DSL does not count directly toward the Simultaneous Usage calculations. With a DSL account, a Member is allowed up to 20 hours per month of dial-up modem access, called "roaming access," in addition to the Member’s DSL line. If the 20-hour-per-month roaming access allowance is exceeded, additional roaming access charges apply. High Speed Internet accounts can only accrue Simultaneous Usage access charges when the Internet is accessed by via two dial-up modems at the same time. So as long as a Member is only using the primary computer (with DSL access) and up to one additional computer (with dial-up access), Simultaneous Usage fees should not apply. Version 08-01-2009  |
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